HCL Walkin Interviews in Delhi for BE+MBA (operations) Freshers 2013 -on 28.09.13

Company: HCL Infosystems Ltd.

Job Locations: Across India

Location: Delhi/NCR
Qualification: BE+MBA (Operations)
Walkin Interview on 28th September from 9 AM


Job Responsibilities:

Revenue Management

• Responsible for revenues, expenses, operating margins as per targets. 
• Responsible for overall business management in the area. 
• Account management including understanding of customer requirements. 
• Works towards enhancement of the profitability of the account. 

Service Management

• Ensuring that all calls are received, logged, assigned and closed as per the defined SLA time-frames and reporting formats. 
• Ensuring that all incidents and service requests are closed within the defined SLA. 
• Reviewing daily calls report and pending calls report vis--vis the SLA. 
• Identifying training needs of the engineers on different products and services. 
• Identifying training needs of the team from a technical and soft-skills perspective such that they are able to deliver to changing needs of customer business. 
• Reviewing the weekly calls, both closed and pending, and preparing RCA report for out of SLA calls. 
• Single point of contact for all operations and transactions for the region. 

Documentation 

• Ensuring that the software and hardware asset inventory is updated regularly to reflect the actual status at all times. 
• Ensuring that proper Standard Operating Procedures and Work instructions are in place for each transaction handled by the different engineers. 
• Checking the daily reports for correctness prior to submitting for review. 
• Preparing & updating of Work Instructions documents related to desk side and remote support services. 
• Analysis of daily, weekly and monthly reports to predict trends, patterns and take corrective permanent measures, as the need may be. 

MIS

• Responsible for monthly submission of the MIS report as per the defined format. 
• Ensure Review of BCS regularly. 
• Ensuring that the MIS report incorporates reports of all deliverables as per SLA. 
• Review of the asset inventory and updating the same across all sites.

Walk-in on 28th September 2013 (Saturday) @ HCL Infosystems Head Office.

Time: 9:30 am to 12:00 Noon

Address: 

HCL Infosystems Ltd.,
E 4,5,6,
Sec 11, Noida

Contact person : Medha