HCL Walk-in on 2nd Sept for Freshers 2013 Passed Out

HCL Walk-in for Freshers  - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only

Walk-in Location : Ghaziabad (Uttar Pradesh)

Job Location : Noida

Responsibilities: 

• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
• Identify, evaluate and prioritize customer problems and escalations
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Soft Skills: 

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE
• Should have good customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCLs value and its methodology

Educational Requirement:

• B.Tech (CS/IT/EEE/ECE/E&I)
• BCA / B.Sc. - (CS / IT / Mathematics / Statistics)
• 60% throughout in academics, No current backlogs
• 2013 pass out only

 Hiring Process:

• Grammar Test
• Group Discussion
• Technical Round
• HR Round

 Terms & Conditions: 

• Willing to sign Service agreement of 1 Year (As applicable)
• Willing to relocate, if required
• Willing to work in 24*7 environment
• CTC of 1.80 L/PA

Walk in Venue: 

KRISHNA ENGINEERING COLLEGE95, Loni Road, Between Mohan Nagar & Hindan Airforce station
Ghaziabad-201007 (U.P.)
Tel. : 0120-2899731, 2899732, Extn-137

Date : 2nd September 2013, Monday.  Time : 9 AM - 12 Noon Registration (after 12 Noon no registration will be entertained).
Source : HCL Jobs